Terms & Conditions

Guaranteed to Run Policy

•    Microsoft Official Curriculum (MOC) courses require a minimum of 3 participants to guarantee the class to run.
•    Microsoft Software Assurance vouchers must be presented to TrainLive at least 5 business days prior to the start of the course in order for them to be applied to this registration.

Cancellation Policy

There is no consequence if you cancel this registration with a minimum of 10 business days notice prior to the first day of this course. Full payment is required if you cancel this registration within the non-cancellation period of 10 business days prior to the first day of the course. However substitutions are welcome. If you do need to cancel a public scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher will be issued to you. This allows you to attend a future date for the same course at no charge.

Payment Terms

Credit Cards may be processed at the time of registration or 10 business days prior to the course start date.

Free Course Refresher Policy – Once you have attended a TrainLive.com course, you may retake the same course at no charge (space permitting). If a course has had a version upgrade/change since your initial class you will need to purchase an updated copy of the courseware. Contact your Learning Advisor for full details.

Corporate Training Investment

If an organization has funded the cost of an employee to take training, and that employee leaves the organization within one year of attending a TrainLive.com public course, you may send another employee to the exact same TrainLive.com course (space permitting), for the cost of any additional course kit. Organization requirements may apply.  Contact your Learning Advisor for full details.

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