TrainLive: FAQ

Here you can find the answers to the most common questions about TrainLive technology. If you still cannot find the answer to your question feel free to contact us through LiveChat or Contact form to the right.

[accordion auto_height=”false” ui_theme=”ui-smoothness” collapsible=”0″ active=”0″][accordion_panel title=”Q: Is a TrainLive instructor led class the same as physically being in the classroom?”]A: Students receiving IT training through the TrainLive training environment will have the same great courseware and the same great instructors as they would in a physical class. Our Train Live classrooms are powered by two main software applications: Citrix Gotomeeting and LogMeIn.

These world-class systems allow for students to receive the same training over the Internet as they would in a physical classroom. TrainLive is not like “distance learning” or “eLearning” classes. There are two major things that make the TrainLive experience different.

First TrainLive is centered on classroom instruction. As a result, the flow and feel of the class is almost exactly the same as a regular instructor-led training.

Second, unlike a web seminar where you are just watching a presentation, with TrainLive you have a second connection into the training room that allows you to run the software for the class. This gives you the ability to follow along with the instructor and do practice labs as you normally would during the class.

The table below highlights some of the differences between TrainLive and other synchronous training classes.

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Distance Learning

TrainLive Instruction

Instructor Presentation Mostly one-way communication with little interaction. When combined with large class sizes, there is very little student interaction. Interactive with students encouraged to ask questions. When combined with small class sizes, students and the instructor develop a rap­port.
Labs Conducted outside of the class. If you get busy, labs might not be attempted. Conducted during the class. This ensures that you will have the time to do the lab.
Getting Help Little or no “real time” assistance available. Student may be able to ask questions via email or text chat. Instructor can see student’s screen and offer as­sistance as issues are encountered. With headset  students simply speak up if they have questions.
Class Flow Lectures up to 3 hours in duration followed by independent lab time. Short explanation, demonstrations and ques­tions, followed by hands-on labs—just like a regular instructor-led class. Classes typically run from 9:00 to 4:00.
Class Size Can go as high as 40 to 60 participants. Can go as high as 18. Average class size is under 12.

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[/accordion_panel] [accordion_panel title=”Q: What are the system requirements for the TrainLive Environment?”]A: Hardware Requirements: P4, Min 2 GB-

– Dual Monitor Setup (Three preferred to facilitate browsing through digital courseware)

– Headset with a microphone

– Software Requirements: Windows XP/ Windows 7/Windows 8 TrainLive requires a high-speed internet connection, and either two computers or one computer with dual displays for the best experience possible.

– Everything else required will be supplied through the TrainLive learning environment.

– When you register for your TrainLive class you will receive an email with all necessary information to access your digital courseware, lab servers and live instructor presentation. Our TrainLive support team will contact you to test your connection and make sure you have everything you need prior to your class.

– All TrainLive students will receive a brand new LogiTech headset. These high end USB headsets are compatible with all operating systems and devices.

[/accordion_panel] [accordion_panel title=”Q: How does the audio and video work for participating in Remote Classroom Training?”]A: Audio is available to the students and instructor over the Internet (no phone lines are required).

Video (via web cams) is an optional feature in the classroom. The instructor may broadcast a video feed for presentations and lecture. Students who have working web cams may choose to broadcast a video feed back to the TrainLive classroom environment. [/accordion_panel] [accordion_panel title=”Q: Do I need a phone to participate in the training?”]A: No. Audio communications for TrainLive will happen over the Internet. Students will need a headset connected to their computers to be able to hear and communicate with the instructor and other students. [/accordion_panel] [accordion_panel title=”Q: Will I be able to see the instructor during the training?”]A: Video (via web cams) is an optional feature in the classroom. The instructor may broadcast a video feed for presentations and lecture.

Students who have working web cams may choose to broadcast a video feed back to the TrainLive classroom environment. [/accordion_panel]

[accordion_panel title=”Q: What happens if I have a question for the instructor?”]A: The TrainLive interface is very robust in communication and collaboration tools. Students who wish to interact with the Instructor may do so by any number of methods. The primary method is to unmute your headset and just speak to the instructor through your headset microphone.

Other commonly used collaboration tools are classroom chat (public and private), “raise hand”, emoticons (laughter, applause, disapproval, confusion), and polling. [/accordion_panel]

[accordion_panel title=”Q: Will I have access to lab exercises after or before class start and ending times?”]A: Students will have access to lab exercises from the morning of the first day to the end-of-day of the last day of training. [/accordion_panel]

[accordion_panel title=”Q: What if I have difficulty with my Internet connection beyond my control, can I get a refund for the days I missed?”]A: In the event that students have technical difficulty with their Internet connection that is beyond their control, they can show us a trouble ticket from their ISP provider for the days and times they were without a connection.

This will help us determine whether to reschedule class for that student or provide a partial refund of class tuition. [/accordion_panel] [accordion_panel title=”Q: What time does class start and what time zone?”]A: Typical class times are 9am – 5pm EST*.

Class times will be confirmed two weeks prior to your class start date. [/accordion_panel]

[accordion_panel title=”Q: Is a TrainLive instructor led class the same as physically being in the classroom?”]A: Students receiving IT training through the TrainLive training environment will have the same great courseware and the same great instructors as they would in a physical class.

Our Train Live classrooms are powered by two main software applications: Citrix Gotomeeting and LogMeIn. These world-class systems allow for students to receive the same training over the Internet as they would in a physical classroom.

TrainLive is not like “distance learning” or “eLearning” classes. There are two major things that make the TrainLive experience different. First TrainLive is centered on classroom instruction. As a result, the flow and feel of the class is almost exactly the same as a regular instructor-led training. Second, unlike a web seminar where you are just watching a presentation, with TrainLive you have a second connection into the training room that allows you to run the software for the class.

This gives you the ability to follow along with the instructor and do practice labs as you normally would during the class. The table below highlights some of the differences between TrainLive and other synchronous training classes. [/accordion_panel] [/accordion]

 

Questions about Microsoft Official Courses

[accordion auto_height=”false” ui_theme=”ui-smoothness” collapsible=”0″ active=”1″][accordion_panel title=”Q: What curriculum (courseware) is used for Microsoft Official Curriculum classes?”]A: You will be provided with Microsoft Official Courseware in a digital format. You will receive an email before your course with the courseware licence and instructions for accessing the courseware. You can access the courseware with IE9 or Chrome, you can also install the courseware reader from http://skillpipe.courseware-marketplace.com reader It is recommended, but not required, that you have another computer/monitor or digital device to be able to browse through the digital manuals during your TrainLive class. [/accordion_panel][accordion_panel title=”Q: Why choose TrainLive as your Microsoft Certified Training provider?”]A: TrainLive is a Microsoft Gold Certified Learning Partner and as such will deliver all of the following:

• Microsoft Certified Trainers are product experts that meet stringent certification requirements and are the only individuals authorized to deliver training based on Official Microsoft Learning Products.

• Official Microsoft Learning Products are designed in cooperation with the Microsoft product development teams that built the software, so the materials come straight from the source. These products cover real-world scenarios and in-depth content for an unparalleled learning experience

• Certification readiness is the cornerstone of Microsoft Certified Partners for Learning Solutions. Microsoft Certification recognizes and validates real-world IT skills, provides access to unique resources, and offers a life-long career path of IT skills development.

• Customer satisfaction is guaranteed by Microsoft Certified Partners for Learning Solutions. Our guarantee ensures that your learning experience is second to none.

• Early access to new products enables Microsoft Certified Partners for Learning Solutions to deliver First Look Clinics and Hands On Labs before the actual software is released.

• Over 1000 learning products are published by Microsoft Learning, and available through Microsoft Certified Partners for Learning Solutions each year. These partners can help you choose the right learning path and even create customized solutions that fit your schedule and lifestyle. [/accordion_panel]

[accordion_panel title=”Q: What curriculum (courseware) is used for Microsoft Official Curriculum classes?”]A: You will be provided with Microsoft Official Courseware in a digital format. You will receive an email before your course with the courseware licence and instructions for accessing the courseware. You can access the courseware with IE9 or Chrome, you can also install the courseware reader from http://skillpipe.courseware-marketplace.com/reader It is recommended, but not required, that you have another computer/monitor or digital device to be able to browse through the digital manuals during your TrainLive class. [/accordion_panel]

[accordion_panel title=”Q: Why should I choose TrainLive instead of some other organization?”]A: We have been in the business of training individuals for almost 25 years. At TrainLive you will be provided with integrity, value, commitment and understanding, backed by a 100% customer satisfaction guarantee. Delivering professional training with ease, punctuality and reliability are cornerstones of our organization. [/accordion_panel]

[accordion_panel title=”Q: How will I know class is confirmed or canceled?”]A: Many classes are flagged right on the TrainLive.com website as Guaranteed to Run. Students will receive an email or phone call from a TrainLive learning consultant indicating class confirmation or rescheduling. [/accordion_panel]

[accordion_panel title=”Q: What curriculum (courseware) is used for Microsoft Official Curriculum classes?”]A: You will be provided with Microsoft Official Courseware in a digital format. You will receive an email before your course with the courseware licence and instructions for accessing the courseware.

You can access the courseware with IE9 or Chrome, you can also install the courseware reader from http://skillpipe.courseware-marketplace.com/ reader It is recommended, but not required, that you have another computer/monitor or digital device to be able to browse through the digital manuals during your TrainLive class. [/accordion_panel] [/accordion]

 

Certification

Q: Does TrainLive provide facilities to take certification tests?
A: No, TrainLive is not a certification testing facility. However, you can purchase Prometric vouchers from TrainLive if you want to challenge certifications. Microsoft Prometric vouchers are $150.00. To locate a testing center and schedule and exam in your area please visit www.Prometric.com.